TURNLINE: AUTO REPAIR PHONE INTAKE
Companion guide: https://turnlinehq.com/blog/auto-repair-shop-phone-script
Adapt to your approved shop rules. Rehearse using fictional customers.

GREETING
Thanks for calling [Shop]. This is [name or accurate receptionist identity]. Are you arranging a visit, asking about work already with us, or calling about something else?

NEW REQUEST
Customer / verified callback number:
Vehicle year / make / model / mileage if known:
Requested service or customer's exact description:
When the reported concern occurs:
Preferred timing / waiting versus drop-off:
Customer constraints to discuss with advisor:
Unknown details requiring review:

Do not diagnose symptoms or decide whether a vehicle is safe to drive. Follow the shop's approved human escalation process.

PRICE QUESTION
Current approved price that applies to this exact service and vehicle, if available:
Required qualifications or exclusions:
If unverified: I will ask [advisor] to confirm the price for [request]. Is this a new request or a question about an existing estimate?

STATUS CALL
Appropriate customer/contact verified according to shop process:
Vehicle or work reference:
Responsible advisor:
Exact question / verified answer, if authorized:
If no verified answer: I will get [advisor] your question. The callback is assigned to [owner] for [approved response window].

APPOINTMENT CLOSE
Confirmed: Your appointment is [date/time] for [actual appointment type]. [Explain arrival or drop-off meaning.] Completion timing will be discussed by [advisor].
Pending: I have requested [window]. [Advisor] will confirm availability by [approved response time]. This is not yet a confirmed appointment.

HANDOFF CHECK
[ ] Caller and vehicle details read back.
[ ] Symptoms preserved without a diagnosis.
[ ] Drop-off, diagnostic visit and repair completion kept distinct.
[ ] No unapproved price, parts, warranty, loaner or completion promise.
[ ] Failed transfer recorded honestly.
[ ] Callback owner, deadline and exact caller expectation saved.
[ ] Repeat contacts linked to the existing request when appropriate.

Discuss your shop workflow: https://turnlinehq.com/industries/auto-repair#industry-waitlist
Auto repair support is in discovery. An inquiry does not activate a live integration.