TURNLINE: NAIL SALON WAITLIST SHEET
Companion guide: https://turnlinehq.com/blog/nail-salon-waitlist
Blank template. Keep completed client records in your approved private salon system.

WAITLIST REQUEST
Request reference / date added:
Client / chosen contact / permission for this request:
Service / removal / design or add-ons:
Approved service duration:
Preferred technician / acceptable alternatives:
Acceptable date range / earliest arrival / latest finish:
Minimum notice needed:
Existing appointment that an earlier opening would replace:
Request expiry:

OPENING TO MATCH
Date / start / end:
Technician and eligible services:
Cleanup buffer:
Usable service time = opening length minus cleanup:
Staff member responsible for this opening:
Request fits service, technician, arrival and notice? Yes / No / Needs clarification

OFFER RECORD
Client contacted / time / method:
Service details reconfirmed:
Opening held? If yes, actual deadline:
Response / next action:
Calendar checked before confirmation:
Confirmed appointment reference, or pending reason and callback owner:
Existing future appointment updated with client agreement:
Waitlist status: waiting / booked / declined this offer / expired / closed

PHONE WORDING
Joining: I can record a request for [service] during [times]. This does not reserve an appointment. May we contact you if a suitable opening appears?
Offering: An opening is available at [time] with [technician]. Is [full service] still correct? I will check and confirm the appointment before we finish.
Unavailable: That opening has now been filled. Your request is [status]. Would you like to update the times that work for you?

REVIEW
Eligible openings / suitable matches / offers / confirmed replacements / attended replacements:
Staff minutes spent:
Reasons openings could not be filled:

Discuss phone intake: https://turnlinehq.com/industries/nail-salons#industry-waitlist
Salon support is in discovery. An inquiry does not activate calendar or outreach services.