Vehicle details
Collect year, make, model, mileage, and the customer’s description of the concern.
For independent auto repair shops
Keep the bays moving while every caller gets a useful next step.
Turnline is being built to back up busy service advisors: capture the customer and vehicle, understand the concern, identify requests that need immediate human judgment, and book only the services and times the shop approves.
- Keep your number
- Approved actions only
- Human handoff built in
Workflow before hype
A front-desk backup that understands intake is not diagnosis.
A repair-shop caller may want routine maintenance, a diagnostic appointment, a status update, a tow-in decision, or a price the receptionist is not authorized to quote.
Turnline should collect clean information and protect advisor judgment. It is not a replacement shop-management system and should never invent a diagnosis, repair price, or completion time.
Rules that match the work
The details a useful receptionist must get right.
These are starting hypotheses for discovery and pilot design. Operators will approve the actual questions, actions, and exceptions before live use.
Safety and towing
Route no-start, overheating, warning-light, and unsafe-to-drive questions to approved guidance or a person.
Appointment type
Distinguish routine services from diagnostic requests and status-check calls.
Shop capacity
Offer only approved drop-off or appointment windows without promising repair completion.
Measure the outcome
A pilot should prove useful work—not call volume.
Every initial workflow needs a baseline, an audit trail, and an operator-defined threshold for safe expansion.
- Complete intakeCustomer, vehicle, concern, and preferred next step are attached.
- Advisor-ready handoffComplex questions arrive with enough context to act without replaying the call.
- Approved appointmentOnly eligible services and available intake windows are requested or booked.
- Recovered repairThe captured call can be traced to an accepted appointment and repair order.
Questions, answered
Before you join the pilot.
Will Turnline quote repair prices?
Only if a shop explicitly provides an approved fixed-price answer for a defined service. Diagnostic estimates, parts availability, and repair pricing should remain with the service advisor.
Does it replace our shop-management software?
No. Turnline is being designed as a call and intake layer that can work alongside the system a shop already uses.
Can it handle status-update calls?
The initial safe workflow is to identify the customer and vehicle, capture the request, and route it to the responsible advisor. Direct status answers require a verified integration and shop approval.
Private pilot waitlist
Help build Turnline for auto repair shops.
Tell us about your business. We will use the waitlist to prioritize discovery, integrations, and staged pilot invitations.