Keep your number.
Choose the calls you want to forward, such as after-hours or overflow. Customers keep calling the number they know.
Phone answering for local businesses
Your next customer
is on the line.
You're with a customer, out on a job, or finally closing up. There's still a call to answer.
Turnline is an AI receptionist in development for the calls your team can't get to. It's being built to gather the details and leave your team with a useful next step.
Starting with HVAC. Exploring more industries.
A call, written down.
Example conversationHome comfort team
Caller
“Our AC is running, but the house isn't cooling down. Could someone take a look?”
Turnline
“I can get that request to the team. What ZIP code is the property in?”
For the team
- Request
- AC not cooling
- Service area
- Confirm property ZIP
- Next step
- Service team callback
Illustrative only. These examples don't place calls or book appointments.
Something useful
to call back to.
A name and a missed call only tell you so much. The first pilot is designed to collect what happened, what the caller needs, and who should follow up.
Tell it how you work.
Set your services, hours, coverage, and approved answers. We test the conversation with you before live setup.
Keep your team involved.
Review the request and follow up. Appointments stay pending until your team confirms them, with a person available when needed.
Who we're building for
From the service truck
to the salon chair.
Different businesses need different conversations. HVAC is where we're starting. We're also talking with owners in these industries about what their front desk needs.
HVAC
First pilotAfter-hours service requests, coverage checks, and callbacks for your office.
Plumbing
In discoveryThe property, the problem, and the details your team needs before calling back.
Electrical
In discoveryService requests shaped around your territory and your team's availability.
Auto repair
In discoveryVehicle details and inspection requests while your team is working in the bay.
Nail salons
In discoveryService and technician preferences, without interrupting the client in your chair.
Beauty & wellness
In discoveryQuestions about your services and appointment requests for your team to review.
Work in roofing or another local service? We'd like to hear from you, too.
Before you get in touch
A few things
you might ask.
Is Turnline just for HVAC?
No. Turnline is being built for service businesses, including home services, auto repair, nail salons, and beauty and wellness. HVAC is our first pilot focus. Other industries are in discovery, and you can tell us about your workflow below.
Can I use Turnline today?
We are preparing a private HVAC pilot and researching additional industries. You can request a pilot review or start an industry discovery conversation. A request does not activate calls, create a subscription, or guarantee pilot access.
Can I keep my business number?
Yes, the planned pilot uses forwarding from your existing business number. We review your phone setup and agree on which calls to forward, such as after-hours or overflow, before live use.
Will Turnline book appointments?
The first pilot captures appointment requests for your team to confirm. A requested time is not a confirmed booking. Calendar integrations and additional booking workflows will be evaluated with operators before being offered.
What happens when a caller needs a person?
Your rules define when a conversation needs a human handoff or callback. Destinations and fallback behavior are tested before live use. Turnline is not an emergency service and does not make safety-critical decisions.
What does it cost to get started?
There is no charge or commitment to request a review or share your workflow. Any pilot scope, provider costs, and spending limits are agreed before live-call setup. Public subscription plans are not available yet.
Let's start with your business
What happens when
you can't pick up?
Tell us about the calls that interrupt your day or slip through after hours. That's where we'll start.
HVAC owners can request a pilot review. If you're in another industry, we'd like to learn about your workflow.
No commitment to reach out. Private pilot in development.First pilot
Request an HVAC pilot review.
Tell us a little about your team. We'll review fit before any live-call setup.